Help / FAQ

Click on one of the links below for more information. Remember, whenever you’re using YourHub.com, you can click on the for help or more detailed information. Still need help? Feel free to contact the YourHub.com staff. Click here to e-mail us.

Who can use YourHub.com?
Anyone on the Web can read stories on YourHub.com. But, if you want to post a story, you have to register.

Who writes the stories?
Members of YourHub.com staff will write some stories and gather links to stories from different places, but mostly community members like you write the stories and take the photos. That’s why we need your help building YourHub.com.

Is there anything beside the Web site?
YourHub.com is also a weekly section produced by the Rocky Mountain News. The best stories, photos and news from the Web will be published each week in print and delivered to subscribers of the Rocky Mountain News and The Denver Post. Sections will be delivered throughout the metro area dates throughout this summer.

How are stories selected to be in the newspaper section of YourHub.com?
Journalists from each Hub review all of the entries every week and select the most interesting and topical entries. If you are interested in being in the YourHub.com section, it’s best to include high resolution photos with your entries and be very descriptive in describing your stories and photos.

How do I get YourHub.com delivered to me?
In order to receive the YourHub.com section you have to subscribe to the Rocky Mountain News or The Denver Post. Click here for subscription information.

How do I get started?
Select the community where you live from the menu at the top-left part of the page and follow the instructions to register. From there, it’s all yours. If you're already registered, click on the links at the top right part of the page to start adding stories, events and more.

What will you do with my personal information?
Your personal information you provide to us by registering will not be used by anyone other than YourHub.com. We need information like your address and phone number so we can contact you when we decide to put one of your stories or events in the newspaper section of YourHub.com. Your birthday is required to verify that you are at least 18 years of age. Rest assured, your personal information is safe and will not be sold to any other company.

When and why will you be contacting me?
We may contact you any time your stories or events are added to the newspaper section of YourHub.com. Occasionally, YourHub.com will also e-mail you about contests or new features on the site.

Who can I call with questions regarding posting stories and photos, tech support, retail advertising, classified advertising or online advertising?
Call us at 303-623-2HUB (2482) and select 1 for retail, 2 for classifieds, 3 for online ads or 4 for posting stories and photos or getting tech support.

Who can I contact about contests that YourHub.com is promoting?
For information regarding contests on YourHub.com, please contact contests@yourhub.com.

How do I contact you if there is a local listing missing?
If you believe there should be an addition made to one of the local listings, please contact comments@yourhub.com.

How do I add stories or photos?
This is the place for you to share your stories and photos with your community. Click on the ‘Share Stories’ link at the top-right part of this page. Then follow the step-by-step instructions. If you have any trouble along the way, click on the for more information. Once you’ve added a story, it will be accessible to all YourHub.com visitors. They can find it through the search tools at right.

How do I create a great posting?
Remember the five W’s:
Who: Who is your story about? Your pet? Your kids? Your business? Don’t forget to include names and other relevant identifying information. Also, identify yourself, the writer. Include your name, occupation, title, where you live or work, or any other information that would be relevant considering your topic.
What: What is the central focus of your story? Make sure you have a sentence or paragraph that really drives your point home.
When: When did this happen? If you’re letting us know about an upcoming event, don’t forget to tell us when it is – date and time.
Where: Give us specific locations, ideally an address.
Why: Why should someone read your story? What makes it unique and essential?
Get started. Go to YourHub.com and register. Your verification code will be sent to you soon after. Go to your hub and click on “share stories/photos” in the top right corner. Pick a category and then write your story or attach your photos. Once you’re done, hit “preview/publish.” Don’t like what you see? Click on “back to edit.” Have a masterpiece? Click “publish.” Having problems? We have a great support specialist. Call Ronnie at 303-892-2717 or e-mail him at support@yourhub.com.
Pick a category. The categories are entertainment, pets, friends & family, tips & techniques, faith, travel, education, news, business, sound off, reviews, sports and milestones. Where does your contribution fit?
Show us. Attach a picture by clicking on the “attach images” button. You know that old adage: a picture tells a thousand words. Including a picture with your story adds a visual element and increases interest for viewers. Plus, it makes for a prettier page in our print edition. If you post a picture (or four), don’t forget to tell us who is in the picture, first and last names, where they’re from and about when the picture was taken.
Be concise. To get a story in the paper, you don’t have to write a novel. Plus, if you keep it short, there’s less of a chance that we’ll have to make some cuts to fit your story in the print edition.
If you have great photos to share, but don’t want to write a whole story, just post them! Be sure to include the five W’s in the captions.
Make it interesting. Who says news has to be serious? If you’re writing about your child’s lemonade stand, and they said something hilarious to their first customer, include the quote!
Don’t worry if you’re a “good” writer or not. Just tell your story.
Get it in on time. If you really want to see your story in the next week’s print edition, be sure you get it to us a week in advance.

How do I share my opinion about people, places or events in my community?
This is the place for you to share your opinion or reviews. Click on the ‘Sound Off’ link at the top-right part of this page. Then follow the step-by-step instructions. If you have any trouble along the way, click on the for more information. Once you’ve added a story, it will be accessible to all YourHub.com visitors. They can find it through the search tools at right.

How do I add an event to my community’s calendar?
This is the place for you to add events to your community’s calendar. The events will be shared with all YourHub.com visitors – so make sure to give clear instructions about where and when events are held. Click on the ‘Add an Event’ link at the top-right part of this page. Then, follow the step-by-step instructions. If you have any trouble along the way, click on the for more information. Once you’ve added an event, it will be accessible to all YourHub.com visitors. They can find it through the search tools at right or the calendar on the YourHub.com home page.

How do I find the stories or events I created on YourHub.com?
All of your entries are in one easy place. Look under ‘Post My Stuff’ at the top-right part of this page for a list of your entries.

How do I edit my stories or events?
You can make changes to anything you add to YourHub.com. To edit a story or event you have posted, return to your hub home page. On the upper right corner of the page are two links – My Stories and My Events. Clicking on these will bring you to a listing of all stories and events you have posted. Scroll through your list to find the story or event you would like to edit and click the edit button to the left of the title. Once you’ve made your changes, press the update button and your edits will be applied.

What are the site requirements for YourHub.com?
YourHub.com was designed for Mac OS X™ and Microsoft Windows™ 2000, XP Home or XP Professional or later running Microsoft Internet Explorer™ 6.X, Firefox™ 1.x, Netscape® 7.x and Safari™ 1.2 or later supporting the Macromedia Flash™ Player 7.

Why is my age required on the registration form?
YourHub.com requires your date of birth to be entered on the registration for so that we can verify that you are 18 years of age or older.

How long do online-only ads stay on the site?
All online only ads stay on the site for 60 days.